You will be happy with your printed goods. We will make sure we do the best for you with quality pre-press consultations and proofing before printing. We'll work together to develop your print to fit the medium, and nothing will hit the press until you've ok'd the proof.
Next, you place your 50% non-refundable deposit. Once the proof has been approved, the substrates (print medium) will be ordered. This is the point of no-return for quantity adjustments or returns - any negative adjustments will be charged a 20% re-stocking fee by our distributors, so please make sure you know your minimums before we order. Please note that any changes at this point will delay the process and push out the turnaround time.
Then we print. This is the other part where we make sure you get the best prints possible. However, due to differences in textile weaves and many other factors, there is a chance of minute differences in prints across the run. We'll do our best to minimize this, but please understand that this is a hand worked process with people making the art happen. We cannot accept cancellations or negative adjustments once printing has begun.
After that, you get your goods upon complete payment. Yes!
We always want you to be happy with your order.
In the off chance that you do not like your final product, we will do our best to come up with a solution, but if the order is within the parameters of the proof and order you have ok'd, we will not issue a refund or take responsibility for a reprint. As well, any issues needing to be discussed must be discussed within two weeks of order acceptance.
Please note, printing from start to finish involves a great deal of supplies and time needed for various aspects of the process, the cost of these is great, so please be sure of what you want prior to printing.
Pen & Screen does not guarantee quality of nor offers warranty on the garments themselves as ensured by their respective manufacturing mill. This is something we can help you take up with them.